Service 06

Protocol & Ushering Services

Protocol and ushering services manage how guests are received, guided, and seated at an event. Champion Security provides trained protocol and ushering teams in Nairobi for VIP reception, guest experience management, seating guidance, and courteous hosting from arrival to final departure.

What's included

  • VIP/VVIP reception and greeting
  • Guest experience management
  • Ushering and seating guidance
  • Protocol coordination for dignitaries
  • Gift, register, and guestbook management support
  • Coordination with security and event control

Events we secure

  • Weddings
  • Corporate events and awards nights
  • Church events
  • State and government functions
  • Product launches

How we deliver it

  1. 01

    Brief

    Understand guest hierarchy, seating plan, program flow, and reception expectations.

  2. 02

    Position

    Ushers placed at arrival, reception, seating, and service points before guests arrive.

  3. 03

    Receive

    Guests greeted, verified where required, and guided to the correct seats and areas.

  4. 04

    Sustain

    Presence maintained through the program — service points, re-seating, and departure support.

Frequently asked questions

Protocol and ushering — what is the difference?

Ushering focuses on guiding and seating guests. Protocol covers the formal handling of VIPs, dignitaries, and program order — seating precedence, greetings, and coordination with principals. Champion Security provides both together.

Do your protocol teams also handle security screening?

They coordinate with security teams on guest verification, but protocol staff focus on guest experience. Screening and access control are handled by the security detail — often bundled in one package.

Related services

Event types we protect

All services

Plan your event with
Champion Security.

Tell us about your event and we will help identify the right security and support services.